Privacy Notice
World Citi Medical Center (WCMC) is firmly committed to protecting the privacy and personal
data of every individual, including our patients and stakeholders, who access our official
website
or engage with us through our digital platforms. In compliance with Republic Act No.
10173,
otherwise known as the Data Privacy Act of 2012, and in accordance with the guidelines of
the
National Privacy Commission (NPC), we ensure that personal information is collected,
processed,
stored, disclosed, and disposed of responsibly and lawfully.
Through our website and online services, WCMC collects personal and, in some cases, sensitive
personal information. This may include, but is not limited to, an individual’s name, contact
number, email address, demographic data, and medical or health-related details voluntarily
submitted through appointment forms, inquiries, surveys, and other digital interactions. Such
data is gathered directly from the individual concerned, who consents to its processing by
voluntarily submitting the information.
The collection and processing of this information is based on legitimate and lawful grounds such
as consent, performance of healthcare-related services, compliance with legal obligations, and
the pursuit of WCMC’s mission as a medical institution. Personal data is processed only for
purposes that are clearly defined, necessary, and proportional—these include facilitating
patient
care, responding to inquiries, conducting health service analytics, complying with legal
requirements, and enhancing the overall user experience on our online platforms.
WCMC uses automated tools such as cookies and web analytics to monitor website performance,
analyze usage trends, and improve digital services. These tools may collect certain technical
information, such as browser type, pages visited, and time spent on the site. Users have the
ability
to manage or disable cookies through their browser settings; however, this may affect the
functionality of some site features.
As part of our commitment to confidentiality, WCMC does not sell, rent, or trade personal data
to third parties. Any sharing of information is limited to authorized entities, such as partner
healthcare providers, government agencies, or regulatory bodies, and is conducted only when
necessary for public health, legal compliance, or service delivery. All disclosures are covered
by
data sharing or processing agreements to ensure continued protection and privacy compliance.
While WCMC implements robust safeguards, including physical, technical, and organizational
security measures, we acknowledge that all data processing—particularly via electronic means—
carries certain inherent risks. We remain vigilant and proactive in minimizing threats such as
unauthorized access, data loss, or misuse by regularly updating our systems, conducting privacy
assessments, and training our personnel on data protection best practices.
Personal data is retained only for as long as needed to fulfill the purpose for which it was
collected, or as required by relevant laws. Once no longer necessary, information is disposed of
securely. Hard copies are shredded, while electronic records are permanently deleted in a manner
that prevents future recovery.
As data subjects, patients and stakeholders have rights under the Data Privacy Act, including
the
right to be informed, to object, to access their data, to correct inaccuracies, to block or
delete
data, to obtain a copy of their data in a portable format, and to file a complaint before the
National Privacy Commission if they believe their privacy rights have been violated.
WCMC reserves the right to update or revise this Privacy Notice at any time.
If you have any questions or feedback about this Privacy Statement, or wish to inquire how your
personal data is handled or to exercise your rights under the Data Privacy Act, you may contact:
Data Protection Officer
World Citi Medical Center
960 Aurora Blvd., Quezon City, Philippines
Email: dataprotectionofficer@worldcitimed.com
Contact Number: 09153895907
Date Approved: September 8, 2025
