World Citi Medical Center (WCMC) is firmly committed to protecting the privacy and personal data of every individual, including our patients and stakeholders, who access our official website or engage with us through our digital platforms. In compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and in accordance with the guidelines of the National Privacy Commission (NPC), we ensure that personal information is collected, processed, stored, disclosed, and disposed of responsibly and lawfully.
Through our website and online services, WCMC collects personal and, in some cases, sensitive personal information. This may include, but is not limited to, an individual’s name, contact number, email address, demographic data, and medical or health-related details voluntarily submitted through appointment forms, inquiries, surveys, and other digital interactions. Such data is gathered directly from the individual concerned, who consents to its processing by voluntarily submitting the information.
The collection and processing of this information is based on legitimate and lawful grounds such as consent, performance of healthcare-related services, compliance with legal obligations, and the pursuit of WCMC’s mission as a medical institution. Personal data is processed only for purposes that are clearly defined, necessary, and proportional—these include facilitating patient care, responding to inquiries, conducting health service analytics, complying with legal requirements, and enhancing the overall user experience on our online platforms.
WCMC uses automated tools such as cookies and web analytics to monitor website performance, analyze usage trends, and improve digital services. These tools may collect certain technical information, such as browser type, pages visited, and time spent on the site. Users have the ability to manage or disable cookies through their browser settings; however, this may affect the functionality of some site features.
As part of our commitment to confidentiality, WCMC does not sell, rent, or trade personal data to third parties. Any sharing of information is limited to authorized entities, such as partner healthcare providers, government agencies, or regulatory bodies, and is conducted only when necessary for public health, legal compliance, or service delivery. All disclosures are covered by data sharing or processing agreements to ensure continued protection and privacy compliance.
While WCMC implements robust safeguards, including physical, technical, and organizational security measures, we acknowledge that all data processing—particularly via electronic means— carries certain inherent risks. We remain vigilant and proactive in minimizing threats such as unauthorized access, data loss, or misuse by regularly updating our systems, conducting privacy assessments, and training our personnel on data protection best practices.
Personal data is retained only for as long as needed to fulfill the purpose for which it was collected, or as required by relevant laws. Once no longer necessary, information is disposed of securely. Hard copies are shredded, while electronic records are permanently deleted in a manner that prevents future recovery.
As data subjects, patients and stakeholders have rights under the Data Privacy Act, including the right to be informed, to object, to access their data, to correct inaccuracies, to block or delete data, to obtain a copy of their data in a portable format, and to file a complaint before the National Privacy Commission if they believe their privacy rights have been violated.
WCMC reserves the right to update or revise this Privacy Notice at any time.
If you have any questions or feedback about this Privacy Statement, or wish to inquire how your personal data is handled or to exercise your rights under the Data Privacy Act, you may contact:
Data Protection Officer
World Citi Medical Center
960 Aurora Blvd., Quezon City, Philippines
Email: dataprotectionofficer@worldcitimed.com
Contact Number: 09153895907
Date Approved: September 8, 2025